Experience

I have experience in a wide array of project types and targets. I've led multi-million dollar initiatives, and also led simple process and procedure projects that gained efficiencies for organizations. Below are some examples of experience.

IT Project Manager

Managed work delivery for the company's top priority initiative: their loyalty subscription program serving approx. 900k guests. This program is a key revenue driver for the company and an industry-leading loyalty service.

Successfully delivered two business-critical features worth over $2MM within three weeks of each other. Features involved extensive UX/UI design/dev, API dev, mobile app dev, data work, QA, reporting, multiple vendor touchpoints and multiple business teams/departments.

In addition:

Responsible for managing Guest Communications for the enterprise (including loyalty member based of 20,000,000+) and across multiple projects. Comms involved email, MPN, SMS, transactional, and various mobile app technologies. Vendor management was a core component of this work and involved SalesForce, mGage, and Airship technologies.
Managed ongoing/continuous workstreams that drove incremental growth and revenue.
Established and maintained key business/stakeholder/product owner relationships to effectively and efficiently collaborate while planning and prioritizing work strategically; goal was to maximize ROI and budget across various efforts.
Assisted in the development and deployment of PMO processes and procedures. Included training and supporting other PMs for alignment.
Used Kanban boards for tracking all work planned, in flight, and deployed.

IT Project Leader

Successfully managed the delivery of a $1MM overhaul of the Service Contract System (SCS) that conslidated the technology footprint and included extensive modification of infrastructure (servers and database restructure) to streamline information and data flows along with downstream reporting. Project was delivered on time, with expanded scope, and $100k under budget.

Project was followed by a coordinated nation-wide rollout to all customers of Zurich using the SCS system.
- Rollout took approx. five months to complete and successfully expanded the landscape for Zurich's products and revenue-driving structure.

In addition:

Assisted operations with planning resource capacities, budgets, and project forecasting.
Worked with vendors on deployment management and enhancements to current platforms that allowed Zurich to better serve its client base.
Took on management of their core vendor to promote a more consistent and transparent relationship for Zurich leadership.
Worked on automation efforts across departments to streamline the customer experience and deliver savings to the company.

IT Project Manager

Successfully managed the company's $6.5MM custom website redesign project from concept to deployment in 8.5 months. The AMC website has over 175,000,000 visitors annually, and the company has grown to the largest theater exhibitionist in the world. Duties included:

Managed the UX, design, infrastructure, development, and deployment phases.
- Included extensive vendor management, multiple teams across multiple layers, and coordination of development and deployment activities
  - Full budget and resource responsibility
  - Timeline construction, scope management, and reporting to all levels of the company

In addition:

Drove alignment of four core business departments within the IT portfolio to ensure cross-utilized IT teams were strategically aligned

Includes prioritization of business requests/needs from multiple departments into streamlined workflow for development across shared resources in iterative manner

Managed vendor onboarding to their API platform.

Managed a project to overhaul the QA infrastructure and implemented four environments to streamline testing efforts.

Managed the company's capital improvement projects for both website and E-commerce projects that impacted the website

Revised the estimation/sizing process for all development work in IT to allow for more accurate planning and timing of deliverables

IT Manager

Managed IT for a start-up company in a niche market. Primary focus was to assist them in building their IT department and drive developer-centric projects that promote growth and expansion. In a few short months I was able to:

Successfully manage a program portfolio of IT projects while driving growth
- Worked with three internal developers on planning their work in JIRA to support project planning/trackin

Projects that were delivered included:

Apple-approved Mobile Application
Client-Facing Portal that syncs with Mobile App
E-Commerce Platform
Production/Fulfillment System Overhaul
Install and build of a new Intranet (Microsoft SharePoint) and implemention of a new Client Relations Manager (Microsoft Dynamics CRM)
- Built their Intranet from the ground up and fully managed its creative design and access w/ insights from leadership
Saved the company thousands of dollars on procurement and contracts by revising their current vendors and revising their broadband service

Worked intensively on consolidation of company systems and technology footprint for more manageable tech stack

Involved strategic design of “digital marketing/reporting” hub or data repository for comprehensive business data collection for end-goal of real-time data, productivity and business metrics/reporting/management
Worked with CIO, stakeholders, and developers on company/department requirements/needs and strategy to ensure infrastructure was scalable for projected growth
- Involved extensive coaching/mentoring of IT team
Other duties performed:
- Extensive client/vendor communication
- Developed/implemented SOPs/SLAs
- Supported Help Desk
- IT Asset Management

Program Manager (Fortune 15 Healthcare Company)

Engaged a team of industrial engineers and a global team in a technical program designed to systematically work through each line of business in the enterprise to find savings and efficiency gains. The project was multi-tiered, engaged all the but highest of executives, and worth approximately $35,000,000. Other highlights:

Project was on time, within scope, and under budget when I left
The (mostly virtual) team included seven industrial engineers and over 100 project contributors
Project spanned ten different lines of business and required exceptional networking and cross-functional relationships to support and drive the effort
Managed scope, risk, resources, communications, planning, and more for all of the efforts concurrently progressing

Also guided entire PMO/Organization through a SharePoint migration into the 2010 platform. Post migration, custom-designed a new site collection that featured a landing page, 6 core subsites, and approximately 40 additional sites for the project managers.

This included teaching a beginner the foundational elements of SharePoint design and administration
Also managed the content, design, and permissions schemes

Technical Program Management

Managed a program that contributed to saving an etablished organization in healthcare saving $3,000,000 - $5,000,000 per year. They also gained numerous efficiencies from projects I led in the telephony and infrastructure realms. Projects included:

Leading organization in a merger with another large healthcare organization
Software/new platform deployments (design and development included)
WorkForce Management projects
Telephony projects

This position required the ability to quickly adapt to frequently changing conditions/environments and maintain execution focus
Also a SharePoint Web-App owner and Site Collection Administrator. Responsible for 13 different sites within the collection. That includes a migration effort from an obsolete model into 2007.
- Overhauled the entire collection for look, feel, navigation and operational procedures. Also implemented SOPs that saved the organization approximately $90,000 a year in operating costs.
Created, authored and deployed an entire curriculum for the organization that addressed a large learning gap in their onboarding and training processes
- The program included hiring two trainers, authoring four learning modules, and managing the deployment of the program to over 1,000 employees in multiple sites across the nation

Doug Hansen, PMP

Business/Project Leader

Experience

IT Project Manager

IT Project Leader

IT Project Manager

IT Manager

Program Manager (Fortune 15 Healthcare Company)

Technical Program Management

Managed a program that contributed to saving an etablished organization in healthcare saving $3,000,000 - $5,000,000 per year. They also gained numerous efficiencies from projects I led in the telephony and infrastructure realms. Projects included:

Leading organization in a merger with another large healthcare organization

Software/new platform deployments (design and development included)

WorkForce Management projects

Telephony projects

This position required the ability to quickly adapt to frequently changing conditions/environments and maintain execution focus

Also a SharePoint Web-App owner and Site Collection Administrator. Responsible for 13 different sites within the collection. That includes a migration effort from an obsolete model into 2007.

Overhauled the entire collection for look, feel, navigation and operational procedures. Also implemented SOPs that saved the organization approximately $90,000 a year in operating costs.

Created, authored and deployed an entire curriculum for the organization that addressed a large learning gap in their onboarding and training processes

The program included hiring two trainers, authoring four learning modules, and managing the deployment of the program to over 1,000 employees in multiple sites across the nation

Experience

IT Project Manager

IT Project Leader

IT Project Manager

IT Manager

Program Manager (Fortune 15 Healthcare Company)

Technical Program Management

Managed a program that contributed to saving an etablished organization in healthcare saving $3,000,000 - $5,000,000 per year. They also gained numerous efficiencies from projects I led in the telephony and infrastructure realms. Projects included:

Leading organization in a merger with another large healthcare organization

Software/new platform deployments (design and development included)

WorkForce Management projects

Telephony projects

​

This position required the ability to quickly adapt to frequently changing conditions/environments and maintain execution focus

Also a SharePoint Web-App owner and Site Collection Administrator. Responsible for 13 different sites within the collection. That includes a migration effort from an obsolete model into 2007.

Overhauled the entire collection for look, feel, navigation and operational procedures. Also implemented SOPs that saved the organization approximately $90,000 a year in operating costs.

Created, authored and deployed an entire curriculum for the organization that addressed a large learning gap in their onboarding and training processes

The program included hiring two trainers, authoring four learning modules, and managing the deployment of the program to over 1,000 employees in multiple sites across the nation